Refund, Exchanges, and Returns Policy

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Refund, Exchanges, and Returns Policy
At JaipurIglam, we strive to provide the best shopping experience. Our return and exchange policy is designed to ensure your satisfaction.
Eligibility
You can exchange or return your order within 3 days of receiving it. Items must be marked as eligible for return or exchange.
Reverse Pickup
We offer reverse pickup from your shipping address for eligible returns. If reverse pickup is not available for your pin code, you will need to self-ship the item.
Not Eligible
The following items are not eligible for return or exchange:
  • Products on sale or discount
  • Custom-made or altered items
  • Lehengas and Sarees (made-to-order basis only)
Exchange & Return Process
  1. Request: Contact us via email at jaipuriglam@gmail.com or phone/WhatsApp at +91-8000186530 within 3 days of receiving your order.
  2. Pickup: We will arrange pickup from your address within 48-72 hours.
  3. Packaging: Reuse the original packaging.
  4. Condition: Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged.
  5. Processing: Once we receive and verify the item, we'll process your exchange or return within 7-10 days.
Refund Policy
  • Store Credit: Returns accepted as store credit minus shipping charges (to and fro), valid for 30 days.
  • Fee: Exchanges incur a non-refundable shipping fee of Rs 250.
  • Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for cash value.
Size Exchanges
Discounted items are eligible for size exchange for a fee of Rs 300, provided the size is available.
Missing or Damaged Items
Report missing or damaged items within 2 days of receiving your parcel. Send box opening video and photographs of the item and delivery package. Our customer care team will investigate and provide a resolution.
Cancellation Policy
You can cancel your order within 12 hours for store credit. After 12 hours, cancellations cannot be processed. Prepaid orders are not eligible for cancellation.
International Orders
International orders are not eligible for exchange or return.
Contact Us
For assistance, chat with us, email: jaipuriglam@gmail.com, or call/WhatsApp +91-8000186530. We're here to help!
Disclaimer
This policy applies to all orders placed on or after 02/11/2024.